QUESTIONS & ANSWERS

  • PROBLEMS WITH YOUR ORDER

    Haven't received your order, are parts missing, or is there an issue with tracking?

    Order FAQ 
  • INFO ON CLOTHING RACKS

    What do the dimensions mean? How much weight can the clothing racks and shelves hold?

    Furniture FAQ 
  • ASSEMBLY QUESTIONS

    What is the best way to assemble it? Does the clothing rack need to be bolted to the floor?

    Assembly FAQ 
  • DELIVERY

    Can I cancel my order? What happens if a shipment is recalled?

    Shipping FAQ 
  • RETURN AND REFUND

    How do I cancel my order? How do I get my money back?

    Returns FAQ 
  • FOR B2B

    Custom concepts for your store: Our modular product range is perfectly suited for this. With our versatile shop portfolio, we transform your store into a true retail dream. Please get in touch at hallo@urb.style.

  • FEEDBACK

    Do you have suggestions for improvement? We would love to hear your feedback! ❤️ For every piece of helpful feedback that allows us to improve our clothing racks, service, and website, you will receive a small gift from us. Feel free to write to us at hallo@urb.style (Subject: Feedback urb.style). You will be helping us greatly. Thank you so much for your support ❤️