Shipping policy

 

 

1 Delivery Time

The delivery time for items is approximately 4–8 business days within Germany. For all other countries, 4–10 business days apply.

2 Shipping Costs

The stated shipping costs include postage and packaging materials.

Destination Country	Shipping Time	Shipping Costs
Germany 🇩🇪	4–8 business days	€10.50; free shipping on orders over €75
Austria 🇦🇹	4–10 business days	€20; free shipping on orders over €75
Belgium 🇧🇪	4–10 business days	€20
Denmark 🇩🇰	4–10 business days	€20
Ireland 🇮🇪	4–10 business days	€20
Italy 🇮🇹	4–10 business days	€20
France 🇫🇷	4–10 business days	€20
Liechtenstein 🇱🇮	4–10 business days	€20
Luxembourg 🇱🇺	4–10 business days	€20
Netherlands 🇳🇱	4–10 business days	€20
Poland 🇵🇱	4–10 business days	€20
Portugal 🇵🇹	4–10 business days	€20
Sweden 🇸🇪	4–10 business days	€20
Switzerland 🇨🇭	4–10 business days	- up to 25kg: 42 CHF (Ben, Arvid, Lia, Anne, Aron, Elisa, Ellen, Jonah, Lea, Martha, Otto, Xaver, and Silly) - over 25kg: 70 CHF (all others) **
Spain 🇪🇸	4–10 business days	€20
Czech Republic 🇨🇿	4–10 business days	€20
USA 🇺🇸	NO SHIPPING	-

• Shipping method: DHL
• Delivered without decorative items
  
• No delivery to parcel lockers
• Delivery condition: Disassembled
• **Switzerland: Customs and import duties are to be paid by the recipient (see below). Please note that customs processing may result in extended delivery times.

  Further information: https://www.post.ch/de/geschaeftlich/themen-a-z/verzollung-und-einfuhrbestimmungen/importieren-und-empfangen/preise-importverzollung

3 Delivery Time Information

The exact delivery time for your order will be displayed in your shopping cart when ordering online, and communicated personally by one of our team members for telephone orders. If you provided your email address at the time of ordering, we will also send you an order confirmation in which your delivery time will be confirmed once more. We will also use your email address to provide you with other helpful information related to your order, such as delivery and return confirmations or complimentary payment reminders.

4 Delays

Should any items be temporarily unavailable or if the promised delivery time is delayed, you will be notified by email. 

5 Logistics Partner

Your ordered items will be packed and handed over to our logistics partner ready for dispatch as quickly as possible. Please note that we have no influence over delays caused by our logistics partner.

6 Shipment Tracking

Using your parcel ID/tracking number, you can check the current status of your shipment at any time, provided the selected shipping method includes parcel tracking. Further information on shipment tracking can be found in your delivery confirmation email or by contacting our customer service team by phone.